MRM-01Deterministic, replayable retrieval
OperatingEvery record the agent reads is fetched through a typed connector and hashed into the case file. Re-running a case a year later pulls the same evidence set, which is what makes a disposition defensible on examination.
MRM-02Grounded generation with a verifier pass
OperatingNarrative sentences are checked back against retrieved records before release. A sentence that cannot be grounded is dropped, not paraphrased — the failure mode is an incomplete section, never a fabricated one.
MRM-03Mandatory escalation gates
OperatingSanctions alias matches above the referral threshold, unresolved screening and continuing activity on a previously reported relationship bypass the score entirely and route to a human.
MRM-04Champion / challenger
4.3-rc2 in shadowA challenger model runs in shadow on live traffic. Promotion requires non-inferior recall on the held-out adjudicated set and MLRO sign-off.
MRM-05Drift monitoring per typology and corridor
OperatingPopulation stability, disposition mix and QA concurrence are tracked per segment. A segment outside its control band reverts to human routing automatically.
MRM-06No customer data in training
ContractualCustomer records are never used to train or fine-tune shared models. Policy adaptation happens through the institution's own configuration and reviewer feedback, held in the institution's tenant.